SoulSkin

Policies

Returns & refunds

If a device isn't right for you, we want to make it simple.

Draft — to be completed

Return window

[Return window to be confirmed — aligned with EU distance-selling rules: 14 days from delivery.]

Condition

Devices should be returned in their original packaging, with all supplied accessories including eye protection.

How to start a return

Contact us with your order number and we'll send return instructions. [Returns address to be completed.]

Refunds

Refunds are issued to the original payment method once the return is received and checked. [Timing to be confirmed.]

Questions about this policy? Contact us.